Refund policy

KoraKanvas Return, Exchange,Cancellation & Refund Policy

Last updated: 06-10-2026

This policy explains how order cancellations, returns, and refunds work at KoraKanvas for our apparel, jewellery, and pottery products. It should be read alongside our [Privacy Policy].

1. Return & Exchange Policy

Return Requests can be placed through website by logging into your account and clicking on "Account Details", you will get the option to Return your order on your Order summary table

  1. Orders can be returned within 7 days from the date of delivery, unless otherwise specifically mentioned in the product details. 

  2. Orders for which packaging is damaged, or seal broken should not be accepted. Any such consignment, if accepted, cannot be returned.

  3. Products purchased using a discount code are not eligible for Return and Refund. 

  4. Made to Order/ Orders with customization are not eligible for Return.

  5. Items will be considered for return only if product/price tag is intact, and the product has not been used/washed/damaged.

  6. The item to be returned should be packed properly and handed over to the courier person.

  7. All returned items go through a quality check by our quality team. The acceptance of the returned item will be informed to you via an email within 1 business day from receiving the return consignment.

2. Missing Items/Partial Order Policy

We at KoraKanvas try our best to deliver quality products without any kind of inconvenience to our customers. However, in some rare occasion there might be certain issues (due to in-transit damage or certain human error), we request you to kindly escalate the concern as soon as the order is delivered to you to avoid any kind of delays in resolution.

In case of any missing items from the shipment, kindly reach out to us within 48 hours of delivery, failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

  • If the package seems to be damaged or open kindly do not accept the delivery.

  • Share the snapshots of the packet and any other packaging with the order. 

  • Please do not use the item for which claim is being raised.

  • Please retain the original packaging, we may need to pick-up your packaging for investigation at our end.

3. Cancellation Policy

Cancellation Requests can be placed through website by logging into your account and clicking on "Account Details", you will get the option to Cancel your order on your Order summary table

  1. Cancellation requests are accepted before the product is shipped

  2. For prepaid orders cancellation, refund is processed via original payment method.

4. Cancellation by KoraKanvas

KoraKanvas reserves the right at its sole discretion to refuse or cancel any order. Reasons that may lead to orders cancellations are unavailable quantities, errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. For prepaid orders, the amount will be refunded to the account. The customer agrees not to dispute the decision made by KoraKanvas and accept the decision regarding the cancellation.

5. Refund Policy

Your refund will be processed within 6-8 business days of return acceptance email confirmation through the original payment mode.

COD Orders are only eligible for store credits against return which can be utilized for future purchases on the site.

6. Contact Us

For any questions about returns, cancellations, or refunds, reach out to:

KoraKanvas reserves the right to update or modify this policy at any time. Changes will be posted on this page with a revised "Last updated" date.