Privacy policy

1. Information We Collect

We collect information in the following ways:

a) Information you provide to us directly

• Name, email address, phone number, and shipping/billing address
• Payment information (processed securely through our payment partners; we do not store full card details)
• Account login details, if you create an account
• Order history and preferences
• Messages you send us through our contact form, email, or customer support

b) Information collected automatically

• IP address, browser type, and device information
• Pages visited, time spent on site, and referring URLs
• Cookies and similar tracking technologies (see Section 4)

c) Information from third parties

• Information from payment processors, shipping partners, or marketing platforms we work with

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment
• Communicate with you about your orders, account, or customer service requests
• Send you promotional emails and newsletters (only if you opt in)
• Improve our website, products, and customer experience
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (payment processors, shipping carriers, email marketing platforms, hosting providers)
• Legal authorities, when required by law, court order, or to protect our rights and the safety of others
• Business transfers, in the event of a merger, acquisition, or sale of company assets

All third parties we work with are required to handle your data securely and only for the purposes we specify.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Keep items in your cart as you browse
• Remember your preferences and login details
• Analyze site traffic and improve performance
• Deliver relevant advertising

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent to marketing communications at any time
• Opt out of the sale or sharing of personal information (where applicable)

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.